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The Ryan White HIV/AIDS Program Services Report (RSR)

RSR Forum

Join the RSR Discussion Join the RSR Discussion
Ask questions and share insights on the RSR client level data system on the RSR Discussion Board.

RSR Reporting Requirements and Timeline

All grantees and providers who deliver Ryan White HIV/AIDS Program funded services must complete an RSR for the 2012 annual reporting period (January 1 – December 31, 2012). Please refer to the 2012 RSR Reporting Requirements Timeline for a complete listing of key reporting dates.

The 2011 Annual Ryan White HIV/AIDS Program Regional Data Training Presentations Are Now Available!

Regional data trainings on the West and East Coasts have concluded. Presentations from the trainings are now available. Please click here to access the materials.

What is the Ryan White HIV/AIDS Program Services Report?

Beginning in 2009, Ryan White Program grantees and service providers started using a new data reporting system to report information on their programs and the clients they serve to the HIV/AIDS Bureau.

The Ryan White HIV/AIDS Program Services Report, or the RSR for short, is comprised of:

• The Grantee Report. Grantees will complete this report online through the HRSA Electronic Handbooks (EHBs) using a web-based data entry system. Besides providing basic information about their organization, they will view, update, and verify a pre-filled list of their service provider contracts that were active in the most recent reporting period. For each of the contracts, grantees will view a list of Ryan White Program services and then check the boxes next to all services that their organization funded under the contract.
• The Service Provider Report. Service providers will complete this report online. In addition to providing some basic information about their organization, providers will view a pre-filled list of their active service provider contracts for the most recent reporting period. For each of the service contracts, providers will view a list of Ryan White Program services and check the boxes next to all services that their organization delivered to RW Program clients during the reporting period.
• The Client Report. Each service provider will submit this report online as an electronic file upload using a standard format. Each upload file will contain one record per client. Each client record will include information on demographic status, HIV clinical information, HIV-care medical and support services received, and the client's 'UCI', an encrypted, unique client identifier.

Technical Support

Report Content or Submission Questions:

Ryan White Data Support addresses content- and submission-related questions regarding data content, policy, and guidance. For example:

• Interpretations of RSR Instruction Manual.
• Policy questions related to the data reporting requirements.
• Understanding grantee-provider contractual changes and the implications for data reporting.

Toll Free Help Line: 1 (888) 640-9356
Hours: Monday- Friday 9am - 5:30pm Eastern Time
Fax: (703) 312-5230
E-mail: RWdatasupport.wrma@csrincorporated.com

Note: When calling the toll-free help line, please provide your Grantee-of-Record name to the TA Specialist. When submitting a request via e-mail, be sure to include your Grantee-of Record name and your position within the organization in the message text.

Web Technical Support:

The HRSA Call Center (HCC) addresses RSR software-related questions including:

• RSR System questions.
• XML upload problems.
• EHB questions/issues/access problems.

Toll Free Help Line: 1 (877) 464-4772 or 1 (877) GO4-HRSA
Hours: Monday - Friday 9:00 to 5:30 PM Eastern Time
E-mail: CallCenter@HRSA.gov

Grantee Infrastructure Development:

The TARGET Center (Cicatelli/Mission/Abt) addresses advanced questions related to:

• Accessing and installing the Unique Client Identifier (UCI) algorithm.
• UCI generation utility, including how the UCI ensures anonymity.
• Requests for significant, high-investment assistance to meet data reporting requirement.

E-mail: Data.TA@Cicatelli.org 
Obtain a TA request form at: careacttarget.org/rsr.asp

Program-Related Assistance:

Questions related to program guidance, such as funding or grant-related questions, should be addressed to the HAB Project Officer appropriate to your project(s).